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Last updated: 8/15/24
Service Coverage. Services begin immediately after subscription has been confirmed. The schedule of work will be determined during the onboarding discussion.
Coverage depends on the type of plan purchased, with tasks outlined below:
Our support staff can work 24/7 including US federal holidays (e.g., New Year’s Day, Thanksgiving, Christmas, etc.).
Start and End Date of Service. The go-live date for our services will be immediately after you subscribe to our services.
After the go-live date, an account manager will get in touch with you to discuss the scope of work by the next business day. The designated account manager will attempt to contact you multiple times in case they can’t connect with you.
For new clients, if HostKudo can’t integrate with your current systems or any other implementation barriers arise, such as the need for resources to have a deep subject matter expertise, we can cancel your subscription within 14 days from your subscription date for a full refund.
During your subscription, you can unsubscribe from our services at any time; you will retain access to our services until the end of the billing cycle. Your plan will not automatically renew.
Access to Services. Upon onboarding, you will be introduced to your virtual assistant. You can contact us at any time but your account manager will be responding to work related concerns during agreed upon work hours as stated in the “Service Coverage” clause mentioned above.
Client Responsibilities. You are responsible for providing all necessary information and assets about your business, specific tools you use, etc. for a smooth onboarding process. HostKudo’s onboarding team will be available to assist in the setup of your account.
You are also responsible for providing timely feedback for any escalations, questions, or concerns, as well as appointing a contact person or yourself as a liaison between your business and HostKudo.
You acknowledge and agree to cooperate in a timely manner with HostKudo on the provision of information, feedback, and any other requirement needed by HostKudo to ensure continuous operations.
Monitoring and Reporting. HostKudo will handle setup, day-to-day property management, and coordination for you. Reporting for progress will be provided on a daily, weekly and monthly basis by default.
Ownership. All assets and information HostKudo uses to render services to you shall be provided to us through your system, with access shared with us only while your plan is active and you have access to our services. HostKudo will not store any assets or information about you, your service partners, and guests, while providing you our services.
Indemnity. HostKudo is not liable for service loss due to factors beyond our control, such as natural disasters. We are not responsible for any perceived or actual loss resulting from our services. This includes, but is not limited to, loss of revenue, data, or any other intangible losses.
Independent Contractors. There is no employee/employer relationship between you and HostKudo. Both parties are independent contractors. HostKudo shall not be deemed to be your employee.
Right to Refuse Service. Without incurring any liability, HostKudo may refuse to carry out any services that, in the judgment of outside counsel, are illegal or for which HostKudo has received a warning of illegality from a government source with relevant jurisdiction. If such is determined, HostKudo will notify you immediately.
HostKudo does not provide services to any individual company, or entity that promotes abusive and unethical materials, including but not limited to pornography, child sexual exploitation, obscenity, nudity, computer viruses, spamming, illegal drugs, gambling, explosives & firearms, copyrighted materials, racism, violence, discriminative content, and any infringement of privacy.
As part of HostKudo’ commitment to providing the best services possible, HostKudo demands a set of rules and regulations to guide our work and protect our relationships with clients and the State and Federal governments. Any behavior that violates Hostkudo’s guidelines and policy may lead to the immediate termination of services.
Month to Month Payment. Your subscription begins as soon as your initial payment is processed. Your monthly bill is based on your selected plan. Your subscription will automatically be renewed at the end of each month without notice until you unsubscribe or cancel your subscription through our website.
When you unsubscribe, you continue to receive HostKudo services until the end of your billing cycle, after which, your subscription will no longer be automatically renewed, and you no longer have access to HostKudo’s services.
You authorize HostKudo to enlist third-party service providers who may store your personal information, payment method(s), and bank details for automatic monthly subscription charging purposes only, to be used every month on the same day as your subscription date until you cancel your subscription.
Upgrade and Downgrade. You cannot upgrade or downgrade your current subscription. But you can unsubscribe from your current subscription and start a new subscription. To do this, you can go to our website, log into your account, end your subscription, and start a new subscription. Alternatively, you can contact your account manager to make your request.
Dormant Account. If there is no subscription activity from your account for a period of 90 days, HostKudo will treat your account as dormant. HostKudo will do its part in reaching out to you and sending reminders for up to 120 days after your account becomes dormant. After a 120 days notice period with no subscription activity, HostKudo will automatically set your account to Inactive status.
Other Costs. Your level of coverage depends on your selected plan. If you require more coverage, you can unsubscribe from your current plan and choose a plan with higher coverage to suit your needs.
Account Suspension. If your payment method fails, you authorize HostKudo to suspend your subscription immediately. Your subscription will be canceled if no payment is received within three (3) days.
Cancellation. You may cancel your subscription anytime. You will continue to have access to HostKudo’s services until the end of the billing cycle.
HostKudo may, at any time during the term of your subscription, cancel your subscription upon the occurrence of any of the following events – violation of terms, non-payment, fraudulent activity, legal requirements, security concerns, misuse of services, inappropriate conduct, and changes in business operations.
14-day Money Back Guarantee. For all new clients, they can unsubscribe from HostKudo’s services up to 14 days after they initially subscribe, and they will receive a full refund of the amount they paid on the next billing.
